Submit KYC Details
Complete Your KYC Verification - Step by Step Guide
Welcome! This guide will help you complete your KYC (Know Your Customer) verification. Don't worry - we'll walk you through every step.
What is KYC? KYC is a simple identity check that helps keep the platform safe for everyone. It's quick and easy to complete.
How Did You Get Here?
There are two ways you might have arrived at this page. Don't worry - we'll show you exactly what to do for both!
Option 1: You Came Here Directly
You typed in the website address yourself or clicked a direct link.
What you'll need to do:
Choose your solution group
Enter your email
Connect your wallet
Submit your information
Option 2: You Came from a Marketplace
You clicked a link from another app (like a Marketplace).
Good news! Some information is already filled in for you, and you don't need to connect your wallet - it's already done!
What you'll need to do:
Enter your email
Submit your information
That's it! Much simpler, right?
If You Came Here Directly
Follow these simple steps:
Step 1: Open the Page
When the page loads, you'll see a form that says "Add your details".
You'll see:
A form with the title "Add your details"
A dropdown menu for "Solution Group" (it will be empty)
A box for your email (it will be empty)
A button at the bottom that says "Connect Wallet"
Step 2: Choose Your Solution Group
Click on the "Solution Group" dropdown menu. A list will appear.
What to do:
Look through the list
Click on the option that matches your situation
The list will close and your choice will appear in the box
Step 3: Enter Your Email Address
Click in the "Email" box and type your email address.
Important tips:
Make sure you type it correctly - you'll need to receive emails at this address
Double-check for typos before moving on
Use an email address you check regularly
Step 4: Connect Your Wallet
Click the "Connect Wallet" button at the bottom of the form.
What happens: A popup window will appear showing different wallet options. You'll see wallets like:
Polkadot{.js}
SubWallet
Talisman
WalletConnect
Nova
And more!
How to connect:
Look through the list and find your wallet
If you don't see it, scroll down - there are more options under "More"
Click on your wallet
Your wallet app will ask you to approve the connection - click "Approve" or "Connect"
Once connected, the button will change to say "Submit"
Don't have a wallet? You'll need to install one first. Look for wallet extensions in your browser's extension store.
Step 5: Submit Your Information
After your wallet is connected, you'll see a "Submit" button. Click it!
What happens:
You'll see a message that says "Submitting Details..."
You need to sign a message (your EWX address) - as an ownership challenge
Please wait - this usually takes just a few seconds
Don't close the page while it's processing
Step 6: See Your Results
You'll see one of two messages:
✅ If it worked:
You'll see: "Details Submitted Successfully"
The message will tell you to check your email for the next steps
Click "Back to Home" when you're ready
Important: Check your email inbox right away - you'll receive an email with a link to continue
❌ If something went wrong:
You'll see an error message explaining what happened
Click "Retry" to try again
If you see "Verification Already Ongoing", click "Resend Link" to get a new email
If You Came from a Marketplace
Great news - this is even easier! Follow these steps:
Step 1: Check the Form
When you arrive, some information is already filled in for you.
You'll see:
The "Solution Group" is already filled in (you can't change it - that's normal!)
The "Email" box is empty - you need to fill this in
The button at the bottom says "Submit" (not "Connect Wallet")
Remember: You don't need to connect your wallet - it's already done for you!
Step 2: Enter Your Email
Click in the "Email" box and type your email address.
Make sure:
You type it correctly
You use an email address you check regularly
You double-check for any typos
Step 3: Submit Your Information
Click the "Submit" button.
What happens:
You'll see "Submitting Details..."
Wait a few seconds - don't close the page
You'll see a success message when it's done
Step 4: See Your Results
You'll see one of two messages:
✅ If it worked:
You'll see: "Details Submitted Successfully"
Click "Back to Home" when you're ready
Important: Check your email inbox - you'll receive an email with a link to continue
❌ If something went wrong:
You'll see an error message
Click "Retry" to try again
If you see "Verification Already Ongoing", click "Resend Link"
What Happens Next?
After you successfully submit your information, here's what happens:
Step 1: Check Your Email
Within a few minutes, you'll receive an email with a link to continue your verification.
What to do:
Open your email inbox
Check your spam or junk folder if you don't see it right away
Look for an email about KYC verification
Click the link in the email
Can't find the email? Don't worry - sometimes emails take a few minutes to arrive. Check again in 5-10 minutes.
Step 2: Complete Your Identity Verification
When you click the link, you'll go to a verification website called SumSub.
What you'll need to do:
Follow the instructions on the screen
You'll need to take photos of:
Your government ID (like a driver's license or passport)
A selfie (a photo of yourself)
You might need to provide other documents - just follow the prompts
Submit everything and wait for approval
How long does this take?
Taking the photos: Just a few minutes
Getting approved: Usually a few hours to a few days (they need to check your documents)
Don't worry if it takes a while - this is normal! They're making sure everything is correct.
Step 3: Get Your Approval Email
Once your verification is approved, you'll receive another email.
This email will tell you:
That your verification was successful
Important information about your account
A link to go back to the marketplace
What to do:
Click the link in the email
You'll return to the marketplace
You're all set! You can now use the marketplace with your verified account
Messages You Might See
Here are some messages you might see and what they mean:
"Submitting Details..."
This means your information is being sent
Please wait - don't close the page
This usually takes just a few seconds
"Details Submitted Successfully"
Great! Everything worked
Check your email for the next step
You're doing great!
"Submission Failed"
Something went wrong, but don't worry
Read the message - it will tell you what happened
You can try again by clicking "Retry"
"Resending Verification Link..."
A new email is being sent to you
Check your inbox in a few minutes
"Verification Link Resent"
Your new email has been sent
Check your inbox (and spam folder)
Wallet Connection Messages
Your wallet might ask you to sign something
This is normal and safe
Just follow the prompts in your wallet
Common Questions
Why can't I change the Solution Group?
If you came from a marketplace, the Solution Group is automatically set for you. This makes sure you're using the right settings. You can't change it, and that's okay - it's supposed to be that way!
Do I need to connect my wallet?
It depends how you got here:
Came from a marketplace? No! Your wallet is already connected. Just enter your email and submit.
Came here directly? Yes, you need to connect your wallet. Click "Connect Wallet" and choose your wallet from the list.
Why is the Submit button grayed out?
The Submit button only works when everything is ready:
You've chosen a Solution Group (or it's already filled in)
You've entered your email address
Your wallet is connected (only if you came here directly)
Make sure all the boxes are filled in correctly!
What happens after I submit?
Here's the simple version:
You submit your information ✅
You get an email with a link to verify your identity 📧
You click the link and take photos of your ID and yourself 📸
You wait for approval (usually a few hours to a few days) ⏳
You get another email saying you're approved 🎉
You click the link to go back to the marketplace 🏪
That's it! The whole process usually takes a few days from start to finish.
Having Problems? We Can Help!
The form won't submit
Try these things:
Check your email - Is it typed correctly? It should look like: [email protected]
Check the Solution Group - Did you choose one? (Or is it already filled in?)
Check your wallet - Is it connected? (Only needed if you came here directly)
Try refreshing - Sometimes refreshing the page helps
I can't connect my wallet
Try these solutions:
Do you have a wallet? You need to install a wallet extension first
Is your wallet unlocked? Make sure your wallet is open and unlocked
Try refreshing the page - Sometimes this helps
Check your browser - Make sure you're using Chrome, Firefox, or Edge
I see an error message
Don't panic! Here's what to do:
Read the message - It will tell you what went wrong
Look for a "Retry" button - Click it to try again
Look for a "Resend Link" button - Click it to get a new email
Still having trouble? Contact support - they're there to help!
I didn't receive the email
Try these steps:
Check your spam folder - Sometimes emails end up there
Wait a few minutes - Emails can be delayed
Check your email address - Did you type it correctly?
Look for "Resend Link" - Click it to get a new email
Still nothing? You might need to start over with a different email address
I made a mistake in my email address
No problem! Here's what to do:
Go back to the form (either directly or from the marketplace)
Fill everything out again with the correct email:
Choose your Solution Group (or it will be pre-filled)
Type your correct email address
Connect your wallet (if you came here directly)
Click Submit with the correct information
Check your email - You should receive the verification link at the correct address
Tip: Double-check your email address before clicking Submit to avoid this!
Can I change my email after submitting?
Unfortunately, no. Once you submit, you can't change your email. If you need to use a different email, you'll need to start the process over with the correct email address.
I don't see the SumSub verification email
Try these steps:
Check your spam folder - It might be there
Wait 5-10 minutes - Emails can be delayed
Check your email address - Make sure you typed it correctly
Still nothing? You might need to start over or contact support
I don't see the approval email after completing SumSub
Don't worry - this is normal!
Check your spam folder
Be patient - Approval can take a few business days
Make sure you finished the SumSub verification completely
Been more than a few days? Contact support for help
How long does everything take?
Here's a realistic timeline:
Submitting the form: Just a few seconds
Getting the first email: Usually within a few minutes
Completing SumSub verification: About 5-10 minutes to take the photos
Getting approved: Usually a few hours to a few business days
Getting the approval email: Right after you're approved
Total time: Usually 1-3 business days from start to finish.
What if my SumSub verification gets rejected?
Don't worry! This happens sometimes. Here's what to do:
Check your email - You'll get an email explaining why
Read the reason - It will tell you what went wrong
Fix the problem - Maybe your photo wasn't clear, or your ID wasn't readable
Start over - Go back to the beginning and try again
Can I use the same email more than once?
Yes! You can use the same email address, but each time you submit, it creates a new verification process. If you need to start over, you can submit again with the same email.
Do I have to finish everything in one sitting?
Good news: No, you don't!
The form: Try to complete this in one go
SumSub verification: Do this when you get the email (the link might expire after a while)
Returning to marketplace: Do this when you get the approval email
You can take breaks between steps - just don't wait too long!
I came from a marketplace but don't see the Submit button
Try these things:
Did you enter your email? Make sure the email box has your address in it
Is the Solution Group filled in? It should be - if not, try refreshing
Try refreshing the page - Sometimes this fixes it
Still not working? Contact support
Still Need Help?
If you're stuck, try these steps:
Read through this guide again - You might have missed a step
Check any error messages - They usually tell you what's wrong
Try refreshing the page and starting over
Contact support - They're friendly and ready to help!
Remember: Everyone needs help sometimes. Don't be afraid to ask!
You've Got This! 💪
The KYC process might seem complicated at first, but it's really just a few simple steps:
Fill out the form
Check your email
Take some photos
Wait for approval
You're done!
This process helps keep everyone safe on the platform. Thank you for taking the time to complete it!
Good luck, and don't hesitate to reach out if you need help! 😊
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